Frequently Asked Questions

We provide end-to-end strategic advisory and business transformation solutions to help brands, leaders and organisations optimise performance, productivity and profitability. Our solutions focus on:

• Hard issues: strategy, structures, systems and processes
• Soft issues: developing skills, behaviours, attitudes, culture and leadership styles that deliver optimal performance

We are London-based but work internationally. We work with clients both in-person at their offices for an agreed period of time or virtually. Where there are geographical or budgetary constraints we encourage clients to leverage technology and use video conference, online meeting tools and the phone.

We have had the opportunity to serve and support businesses in 20+ industries. We take pride in our ability to become acquainted with virtually any industry or technology speedily. Some of the industries we have served include:

• Agriculture / Agribusiness
• Fishing
• Timber
• Tobacco
• Computer
• Software
• Education
• Waste management
• Entertainment industry
• Food
• Fruit production
• Wellness
• Hospitality
• Information
• Logistics
• Manufacturing
• Mass media
• Broadcasting
• Music
• News media
• Publishing
• Telecommunications
• Internet
• Transport
• Professional service
• Fashion
• Healthcare
• Procurement
• Creative services

In working with our clients, we do not take a one-size-fits-all approach. We believe, through research, that a long-term holistic approach to ensuring business goals and objectives are understood, embodied and delivered is more sustainable.

Depending on objectives, priorities and agreement, duration of service will vary from client to client. Some services my last less than one week and others can stretch into weeks or months.

Generally, we take a 4-step approach in delivering the solutions our clients need.

• Step 1 – Needs Assessment: to determine areas of need, priorities, scope of work and budget.
• Step 2 – Solution Design: we get to work putting together a strategy specific to your brand or organisation taking into account the overall vision and current objectives
• Step 3 – Implementation: we work with your team as the strategies are implemented providing support through the process
• Step – Evaluation: we evaluate performance and track growth and success

Our solutions are tailored to each client’s needs. Estimates and terms of payment are provided following an in-depth consultation with the key decision-maker.

Your initial payment is non-refundable. The service we offer constitutes our intellectual property, proprietary frameworks and bespoke solutions. Once you make the decision to work with us, we set aside time to begin preparations. We also turn away other opportunities that may impact our commitment to working with you. Subsequent payments are subject to a pro-rated refund should you opt to terminate our engagement before work is completed. This means that you will be charged for the value of work carried out and be entitled to a refund only for the work we have not done.

Certainly. We sign mutual non-disclosure agreements that protect the IP of all parties involved in our work with your organisation.

Just like we do not take a one-size-fits-all approach, we also select the best fit to work on your project. Our specialists are highly experienced business owners and leaders in their own rights, with proven track records, and bring to your table real-world expertise with the view of helping you optimised the performance, productivity and profitability of your business, team or leaders. We will share profiles of our consultants with you prior to any work beginning.

Definitely. We are happy to introduce you to past or present clients for references. We can do this once a consultation has taken place prior to you signing an agreement.

We select the best method of delivery based on a number of factors:

• Clients’ unique needs and objectives
• Clients’ Available resources (budget, people, technology)
• Urgency or priority

Following consultation with the key decision-maker(s) within your company or organisation, we propose the best possible method of delivery for what you need. These could include a combination of the below:

• In-person solutions with one or a number of our specialists
• Group solutions like a design sprint, strategy day facilitation, or training
• Virtual solutions delivered via video conferencing, conference calls or webinars
• Bespoke digital resources created specifically to support your business needs

In our experience, we have found that generic frameworks and methodologies deliver some results but not the type we believe our clients deserve. We, therefore, require that each specialist uses proprietary frameworks and methodologies that cannot be found in the public domain, and tailor them to the unique needs of each client. This means solutions are delivered to the highest possible standard and clients are assured of quality.

We value our clients and make sure that support is readily available during and after working with them. We have found that our clients value access to readily available support. The type of support required will be discussed during the consultation to ensure that expectations are managed all-round. The support we offer could be delivered via any or all of the following depending on needs, resources and urgency.

• Telephone
• Email
• In-person

No and yes.

When we consult with clients before an estimate is provided and agreement is signed, we will discuss the support that will correspond with the solutions we deliver. In this case, there will be no additional investment required.

If, however, additional support is required outside of the scope of the solutions initially agreed upon, additional investment will be required. Amounts will be advised during a consultation to discuss the support required.